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Easton EDC is a non-profit economic and community development organization committed to providing exceptional experiences to Easton’s businesses, visitors and residents. We are currently seeking a highly motivated and detail-oriented individual to join our team as a Visitor Center Front Desk and Administrative Assistant. This role plays a crucial part in ensuring that our visitors and residents have a memorable and enjoyable Easton experience, while assisting our team with daily office duties.

 

Key Responsibilities:

Front Desk Operations:
Greet visitors warmly and provide a friendly and welcoming atmosphere.


Offer assistance, answer inquiries, and provide information about the town and its offerings.


Handle visitor requests, concerns, and feedback in a professional and courteous manner.


Maintain a clean and organized front desk area, ensuring promotional materials are stocked, up-to-date, and readily available.
Manage promotional materials and reorder more when appropriate
Assist visitors during various downtown events


Customer Service:


Provide exceptional customer service by addressing visitor inquiries, resolving complaints, and ensuring visitors’ needs are met promptly.
Offer assistance to visitors with accessibility needs and ensure they have a comfortable experience at the center.

Administrative Support:
Assist in various administrative tasks, such as filing, data entry, and maintaining office supplies. Experience with Quickbooks is beneficial, but not essential.


Answer incoming phone calls promptly and professionally, providing accurate information or directing calls to the appropriate staff members.


Maintain a log of calls and messages, ensuring they are conveyed to the relevant team members promptly.

Qualifications and Skills:
High school diploma or equivalent; additional education in bookkeeping or hospitality is a plus.


Basic knowledge of Easton and Talbot County attractions, history, dining and retail, and a willingness to learn more are a requirement.
Proven experience in customer service or front desk operations is preferred.


Excellent communication and interpersonal skills, with the ability to interact professionally with diverse groups of people.
Proficient in using computers and common office software (Microsoft Office, G Suite, etc).


Ability to handle multiple tasks simultaneously and work in a fast-paced environment.


Willingness to work flexible hours. This is a part time position Tuesday to Saturday, 10am to 4pm, Saturdays are required, and some evenings will be necessary for events in Town. Some weeks you will have the opportunity to have 40 or more hours.


Working office environment. Ability to lift 20 lbs and perform light office duties including but not limited to restocking brochures, sorting mail, answering phones, greeting visitors, using the copier.

 

Hours and Compensation:


This is a part time position (30 hours). Tuesday to Saturday 10am to 4pm. Hours during events will depend on the event (day and/or evening).


Potential for additional days and hours based on skill set (bookkeeping experience a plus).


Join our team and contribute to creating unforgettable experiences for our visitors while assisting with essential administrative responsibilities. If you are enthusiastic, customer-oriented, and possess strong organizational skills, we encourage you to apply for the position of Visitor Center Front Desk with Easton EDC.

 

For more information, call (410) 690-7348 or email Holly DeKarske at holly@eastonedc.com 

Position Description:  The Marketing & Events Manager oversees the organization’s marketing plan and is responsible for clearly articulating Easton Economic Development Corporation’s (“Easton EDC”) mission, vision, and accomplishments to a variety of audiences across multiple platforms.  Also responsible for tourism-related marketing under the Discover Easton Brand, and economic development marketing via the Easton EDC.

The Manager oversees key communications initiatives, such as the publication of the month, tourism e-news, DiscoverEaston.com, and the organization’s social media presence.  The Manager is responsible for working with the downtown business community to identify cooperative marketing opportunities.  The Manager will be a key point of contact for event communication and marketing coordination.   The ideal candidate will be a multi-tasker who takes pride in managing the details of daily tasks but can also think strategically about the future.  The Manager creates opportunities for the Executive Director (“ED”) to serve as spokesperson for the organization but can step in when necessary, in a variety of formats and functions.  The ideal candidate will use their skills as a storyteller and brand manager to bolster the organization’s fundraising and partnership-building activities.  The candidate will also be open to growing professionally as the Easton EDC continues to expand its capacity to market Easton.  The candidate will be a key contributor and will work closely with other full-time staff to handle daily tasks related to social media posts, photography, event support, etc., as well as staff the Visitor Center Coordinator. Covering early morning, weekend, and evening events is a key requirement of this position.

Duties and Responsibilities:   Develop and implement the organization’s communications and marketing plan.  Manage the Discover Easton brand as well as the Easton EDC brand.  Create, market, and execute approximately two (2) dozen downtown events annually.  Cultivate relationships with local, regional, and national media outlets to drive increased positive exposure.  Write and distribute press releases and handle press inquiries.  Work with downtown businesses on promotions, co-op marketing, and other opportunities that attract patrons to Easton.  Create opportunities for the ED to elevate the organization’s prominence among local and regional stakeholders, donors, and economic partners.  Manage the production and content of the e-newsletter.  Oversee the development of collateral materials, such as brochures and guides.  Oversee the development and maintenance of websites and the organization’s social media accounts. Support implementation of the organization’s development and fundraising initiatives and marketing.

Qualifications:   

  • A minimum of a bachelor’s degree in marketing, public relations, communications, or a related field and/or more than two years of relevant professional experience.  
  • Proven experience and performance with marketing, campaign management, social media and website management, brand management, and/or fundraising.  
  • Strong understanding of digital marketing and metrics/performance tracking and reporting.  
  • Main Street, tourism, and/or economic development marketing experience is preferred.
  • Experience managing external relationships with a variety of media outlets, issuing press releases, and securing coverage.   
  • Excellent communications skills are a must. Demonstrated top-level writing and editing skills required. Strong letter writing, phone and video conferencing presence, and solid email communications skills are necessary.
  • Strong interpersonal, problem-solving, and consensus-building skills.  
  • Confidence in public speaking in a variety of settings and for a variety of audiences.  
  • Able to function effectively and independent of direct supervision.  
  • Detail-, deadline-, and goal-oriented.  
  • Able to handle sensitive issues and information with diplomacy and confidentiality.  
  • Reliably willing and able to attend meetings and events outside of regular business hours throughout the year consistently.
  • Proficient in Microsoft Office products. Advanced editing, spreadsheet, and publishing skills.

Hours: Full-time, salaried *will require time outside of regular business hours

Healthcare Insurance with an employer contribution, 20 days of PTO annually, comp time is also available due to the requirements of evenings and weekends, 13 paid holidays per year (please note many of our events are held during paid holidays

For more information, call (410) 690-7348 or email Holly DeKarske at holly@eastonedc.com 

Have More Questions?

Gve us a call at 410-690-7348 or email us at welcome@discovereaston.com. .